Refund policy

Thank you for shopping at Primvolve. Our online shop provides unique fashion products from our independent designers back by high-quality material and reliable production. Our members of the QA team inspect each product before packaging to ensure maximum customer satisfaction.

If you are not entirely satisfied with your purchase, it is easy to return and receive a refund. Please don`t hesitate to contact us at support@primvolve.com, we will try our best to meet your request.

Return Policy

Purchase (except bags & accessories) can be returned within 30 days from the delivered date.

Items must be unused, undamaged, and in original packaging, ensure that all articles in the package are intact! If not, the buyer is responsible for all incurred fees and no refund will be issued.

The buyer is responsible for the return shipping cost.

Items that do not meet these criteria will not be considered for return.

Purchase Not Eligible for Return

Final sale item(s) is not eligible for return.

Bags & Accessories can only be returned if it is defective/damaged or the wrong item.

You must email us a picture showing the problem/defect after submitting the return request online.

Fast Refund:

We will issue a refund to your original payment method within 3 days.

Kind reminder:

Any addresses on the parcel are not approved as the return address. Returned packages without an authorized return address from customer service representatives will not be refunded.

Exchange policy:

All exchange requests will be processed as refunds. Exchange is not available at this time. If you wish to exchange a product, you will need to return your purchase for a refund and place a new order.

Warranty policy:

All Primvolve products come with a one-year warranty. Within the warranty period, if there is any problem with your product, you can contact us, and we will replace a new one for you free of charge.

Order Cancellation

Your order will be fully refunded if it`s canceled within 24 hours of purchase. Please submit a help ticket from Contact Us if you decide to cancel the order.

Return Address

Shenzhen City,Guangdong Province,China

Contact us

If you have further questions or issues, please don’t hesitate to contact us at support@Primvolve.com